Join date: Jun 8, 2022


In the case of settlements of disputes not limited to the contractual process, and hence not covered by the ADR scheme, operators are also required to notify the Gambling Commission of the outcome, but again they have every interest in preventing its wider dissemination, and frequently make the settlement the subject of a non-disclosure agreement (NDA) An example was given to us by Mr Macey: “one of the companies that were initially dismissive towards me … offered to pay me the money I had lost with them (£1800) and requested I signed a ‘settlement agreement’. The case was primarily centred on the fact that the licence holder had sent me marketing material after I had self-excluded (it also included non-interaction however they were dismissive of this).” Later Mr Macey made clear that the ‘settlement agreement’ included a non- disclosure provision: “I am likely to be appearing on BBC Radio 4’s ‘You and Yours’ programme on Friday 13th September whereby I intend to publicly talk about this issue and breach the settlement agreement.”422



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